Friday, June 14, 2013

Keep Your Eyes Wide Open and Your Mouth Shut and You Might Learn a Few Things

I’ve been working since I was sixteen, and in those years I’ve learned all kinds of things about the world of work—including a few lessons that I’m pretty sure no one intended to teach me. Such as …

“Even If The Boss Is a Drunk, He’s Still the Boss.”
Such was the response my seventeen-year-old self received after reporting into work one gorgeous summer day and innocently asking the never-before-seen receptionist, “Hey, what happened to ______?”

The new receptionist, Bea, an older women who would later take me under her wing, gave it to me straight. “_____ thought she owned the place and that she knew better than the boss how things should be. Eventually he got tired and fired her.”

Lessons Learned—(1) I really do have a keen sense of smell and (2) membership has its privileges. Respect the boss or be prepared for your butt to hit the curb.

“It’s Time For You to Get a Job Young Lady!”
Do you know why I started working at sixteen? Because after learning that our local church had received a grant to hire teens to assist elderly and home-bound people with activities of daily living (ADLs) my parents told me I was getting a job. Did I want that job (or any job)? Heck no. But that didn’t matter to my parents. So, I got to working.

The job was supposed to be limited to ten hours a week for ten or twelve weeks, but a funny thing happened—as the weeks passed, most of the other kids dropped out of the program! And that meant that I (insert diabolical laugh) was able to work as many hours as the law allowed for several weeks beyond the expected program ending date. And that was actually a blessing, because it turned out that I liked earning my own money more than I’d thought I would.

Lesson Learned—When you’re willing to do what others aren’t, you’ll get the rewards that others won’t.

“I Don’t Want to Fire Him, But I Sure Wish He’d Quit.”
My husband and I were saving to buy a house, and I’d picked up some part-time bookkeeping work in addition to my full-time editorial job. My part-time employer, a small-business owner, and I got along really well, and we used to chat about all kinds of stuff, including her business. One day she told me about one of her employees, enough of a problem to regularly get on her last nerve but not enough of a problem that she cared to go through the trouble of firing him. When he finally did quit, she breathed a sigh of relief.

Lessons Learned—(1) Sometimes managers are passive and will let you think you're doing a great job when really they want you to go. So, it's not good to take things for granted. Once in a while it might work to your advantage, like it did for Mr. _____, but you're just as likely to find yourself unexpectedly out of a job. (2) Don't be a passive manager! If a situation is so bad that you’re praying your employee will quit, say something—to him—not your bookkeeper! Life is too darn short, and there’s work to be done, people.

“The Thing Is, She Doesn’t Have Much of a Life.”
It was my first “real” job after college graduation, and it sucked. My boss was crazy, and she was making me crazy, too. Finally, in desperation, I approached her boss, the woman who’d hired me, looking for some help …. any help.

And this is what I got.

“Lisa and I have been friends for a long time. What you have to understand is that she doesn’t really have a life outside of this office. She doesn’t have a husband or any children … so what happens here is really important to her. I’m sure if you  made her feel needed, you’d get along better.”

I was twenty-one years old, and even I knew that this here was some bull. Right then and there I resolved to get the heck out that madhouse. And a month later, I’d started a new job at another (slightly less crazy) company.

Lesson Learned—Friendship and management don’t necessarily mix, especially when the manager is an immature incompetent.

What about you? What workplace-related lessons have you learned over the years?


  1. I like your style Crystal, you have your eyes open and are not afraid to make up your own mind, always be true to yourself

    1. Thanks for the high compliment, Gael! I appreciate it. (I'm still a little afraid, though…)

  2. Crystal, I've learned that managers are human, and as such, will even work hard to prove their trustworthiness, only to disappoint you and lie to you. It's a shame, but I'll never fully trust again.

    1. Hey Emom, managers are indeed human, but that doesn't mean they have to be of bad character. One of my managers was a particularly flawed individual who inspired this piece, and I'm sure I'll never think about this person with fondness, no matter how much time passes. However, I've had fabulous managers, too. It is possible to trust again. (You've given me a good idea for a post, thanks.). I'm sorry for whatever you went through, and I hope you have nothing but great managers from here on out.